BGDL STORE: FREQUENTLY ASKED QUESTIONS

When can I expect my order?


The current processing time for BGDL orders is approximately 10-14 BUSINESS DAYS (not including shipping). Saturdays, Sundays, and holidays observed by USPS are not included in that processing time.




What is your return policy?


Returns are accepted if requested within 7 business days of delivery. Items must be unworn/unused. BGDL will cover return/exchange shipping if the incorrect item(s) were sent at BGDL's fault; otherwise, buyer is responsible for return shipping. Your money will be refunded via PayPal once the returned items are inspected. If you want to exchange, your replacement order will be shipped on the next BDGL shipping date as dictated by the order schedule. BGDL does not accept returns for drinkware.




My item(s) arrived broken, what do I do?


BGDL does its best to bubble wrap and pad all breakable items; however, sometimes accidents do happen in transit. If your item arrives broken, please send a picture to BGDL at hello@blackgirlsdolaw.com and BGDL will replace your item ASAP. The picture MUST be sent within 3 days of delivery.




I want to place a bulk order, how do I do that?


BGDL does provide bulk discounts when 10 items are ordered. The items must be the same TYPE of item (i.e., 10 shirts, 10 mugs, 10 totes, etc.); however, the items can have different designs (i.e., (5) BGDL logo t-shirts and (5) QUEEN Justice t-shirts). Please do NOT place your bulk order via the BGDL Store but e-mail BGDL at hello@blackgirlsdolaw.com




I have my own design/idea, can you create it for me?


It depends. Usually, yes. I will not reproduce trademarked items.




I want a BGDL design on an item that I can't find on the website, how can I request the item?


Not all designs are available on all mediums. If you see a design on one of our coffee mugs, we can reproduce it on a shirt, sweatshirt, tote, etc. (except for wine glasses and champagne flutes). Please e-mail us at hello@blackgirlsdolaw.com if you need a custom order.




Are BGDL drinkware items dishwasher and/or microwave safe?


Care instructions for BGDL drinkware are as follows: White Coffee Mugs Dishwasher & microwave safe Red, Blue, & Black Coffee Mugs NOT dishwasher & microwave safe HANDWASH ONLY Wine Glasses & Champagne Flutes NOT dishwasher & microwave safe HANDWASH ONLY Travel Mugs NOT dishwasher safe Camper Mugs NOT dishwasher & microwave safe HANDWASH ONLY




Can I expedite my order?


If the BGDL shipping date is not convenient for you, you may expedite your order for a fee. Please e-mail BGDL at hello@blackgirlsdolaw.com prior to placing your order to discuss getting your order to you in time.